Your information
Privacy Policy
Effective 2 September 2026
This policy explains how The Clock Factory handles information when you use theclockfactory.in, purchase from us, or contact our team.
Information we collect
We collect information you provide when you create an account, contact us, place or track an order, request support, or communicate through WhatsApp. This can include your name, email address, phone number, billing and delivery address, order details, and messages. We do not store complete payment-card details on our website.
How we use information
We use information to operate the store, process and deliver orders, provide customer service, prevent fraud, manage returns and warranties, improve our products and website, meet legal obligations, and—with your permission—measure or personalise advertising.
Analytics, advertising, and cookies
Necessary storage supports functions such as the shopping cart, wishlist, security, and account access. Optional analytics uses Google Analytics and Microsoft Clarity to understand store performance. Optional advertising storage supports ad measurement and remarketing. You can accept, reject, or change these optional choices at any time through Cookie settings. When optional storage is denied, supported Google services may receive limited cookieless consent and measurement signals.
Service providers
We may share the minimum information required with providers that help us host the website, process payments, manage customer accounts, analyse store performance, advertise, prevent fraud, and deliver orders. These may include our hosting and database providers, payment providers, Shiprocket and its courier partners, Google services, and Microsoft Clarity. They process information under their own terms and applicable law.
Retention and security
We retain personal information only as long as reasonably required for orders, customer support, accounting, fraud prevention, warranties, dispute resolution, and legal obligations. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.
Your choices and rights
You can change optional cookie choices at any time. Depending on applicable law, you may also ask to access, correct, or delete personal information, or object to certain uses. Some order or accounting records may need to be retained where the law requires it.
Contact us
For privacy questions or requests, email info@theclockfactory.com, call +91 9867622884, or write to The Clock Factory, 319 New Lajpat Rai Market, Chandni Chowk, Delhi 110006, India.
See the Cookie Policy for details about optional technologies and your controls.